Speaking Topics

December 1st, 2013 Leave a comment Go to comments
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“Barbara and I were blessed with a superb team at the White House, and Laurie Firestone was a critical member. She did such a fantastic job helping us entertain friends and close allies, and along the way showcase the best in America and advance our interests. I couldn’t be more delighted that Laurie is now sharing her experience and expertise through these wonderful presentations. Barbara and I just think the world of her.”President George H. W. Bush

 Laurie’s Most Requested Topics

Treat Your Customers Like They’re Guests at The White House: A Practical Guide for Winning (and retaining) Clients

As Lincoln once said, “If you would win a man to your cause, first convince him that you are his sincere friend.” In this insightful presentation, Laurie helps to identify the basic tenets of hospitality as:

  • Social Skills for personal and professional success
  • Creating the appropriate atmosphere to achieve goals and foster relationships
  • Understanding the right details that transform clients into advocates for your business

Purposeful Entertaining: Make Your Event Work for Your Bottom Line

There is always a purpose in e

ntertaining. In this dynamic presentation, discover how you can turn every event into an opportunity to maximize your business’ strategic goals by:

  • Designing new ways to communicate with your customers
  • Adding value to your events to builds relationships with key constituents
  • Making sure every event you produce exceeds the expectations of your audience

Exceptional Service Belongs to Everyone: Make Customer Care a Company Wide Priority

Exceptional service only happens when every stakeholder is aware of an appreciates the value of your company’s established quality standards. In this presentation, Laurie shares valuable tips for maintaining exceptional service by:

  • Assigning “customer care” to all departments of your business to achieve company wide excellence
  • Training all associates to be aware of, and appreciate, the importance of “customer care” with all client interaction
  • Making sure everyone is prepared – and eager – to make sure all decisions made leave your customers singing your praises

 

Laurie Firestone Former White House Social Secretary Speech from Chris Firestone on Vimeo.

SAMPLE LIST OF SPEAKING ENGAGEMENTS

  • Macy’s Department Store
  • UCLA Anderson School of Business
  • Lincoln Day Dinner, Amelia Island, FL
  • George H W Bush Presidential Library, College Station, TX
  • The Nixon Presidential Library & Museum
  • Mother’s of a Boys Community Service Group (MBSG)
  • Pepperdine University – Los Angeles,CA
  • The Century Club – Cleveland, Ohio
  • The Colony Club – New York City, NY
  • The Sulgrave Club – Washington D. C.
  • The University Club – San Francisco, CA
  • Carlsbad Republican Women Federation
  • National Farmers Co-op Council – Washington D.C.
  • American Warehouse Association – Washington D.C.
  • Orange County Medical Center- Laguna Beach, CA
  • Greenwich Historical Society – Connecticut
  • Tuscaloosa County Preservation Society – Tuscaloosa, AL
  • Lido Isle Women’s Club – Newport Beach, CA
  • Orange County Performing Arts Center Stars
  • First American Title Company
  • Orange County Trojan League
  • Orange County Republican Women’s Federation
  • Olsen Construction Company at Nixon Library
  • National Charity League – Palos Verdes
  • Palos Verdes Rotary Club
  • Burlingame Country Club, San Francisco
  • Leadership 21, San Francisco
  • Junior League of Fort Worth
  • Trojan League of Los Angeles
  • Francisca Club of San Francisco
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